jill stutzman home | resume | portfolio | usability | contact  
user-centered design


  • 10+ years in interaction design and usability engineering.
  • Success in competetive environments including Microsoft and Amazon.com.
  • Experience with research and design projects end-to-end: from planning to presentation.
  • Superior project management and organizational skills.
  • Strong communicator with teaching and writing background.
  • Methodology proficiency: Lab and field studies, directed discovery, benchmark, card sort, site visit, focus group, heuristic evaluation, questionnaire, low fidelity prototyping and wire-framing, task flow diagrams, use cases and user scenarios
  • Graduate degrees in art and design.
  • Hand coding HTML for over a decade.

  • Experience

    January 2007 - July 2007
    Usability Engineer
    Excel Data for Microsoft, Redmond, WA
  • Planned, conducted and presented usability research on Zune hardware, software and peripherals, zune.net and xbox.com, using qualitative and quantitative research methods.
  • Provided data driven design recommendations based on research from directed discovery, field study, card sort, heuristic evaluation, questionnaire and comparative analysis.

  • March 2005 - December 2006 (minus 3 month sabatical)
    Usability Engineer
    Excel Data for Microsoft, Redmond, WA
  • Designed, ran and analyzed usability research for Mail (Hotmail), Messenger, and other high profile Windows Live services used by millions of end-users.
  • Provided expert, data driven design recommendations to multiple product teams, including mock-ups and rough prototypes when appropriate.
  • Drove the resolution of usability issues by starting discussions, organizing meetings, and facilitating the use of usability data by the entire product team.

  • March 2004 - December 2004
    User Researcher
    Solutions IQ for Microsoft, Redmond, WA
  • Planned and delivered high quality site visits, focus groups and lab studies for the Windows Server product team.
  • Documented and presented study results in group meetings, and consulted on design recommendations with the engineering team.
  • Negotiated and developed plans for research projects, including setting goals and obtaining team sponsorship.

  • October 2003 - March 2004
    Usability Specialist (Intern)
    Amazon.com, Seattle, WA
  • Planned, designed, and conducted usability studies and contextual inquiries.
  • Consulted with and made recommendations to project managers, designers and developers on design prototypes.
  • Contributed to the planning and execution of 42 participant benchmark study.
  • Responsible for streamling existing participant recruitment processes and establishing new programs to attract difficult to find participant profiles.

  • September 2003 - April 2004
    Web Review Team (Volunteer)
    ONE/NW, Seattle, WA
  • Review and evaluate client websites; provide feedback and design recommendations.

  • November 1997 - September 1999
    UI Program Manager
    S+T OnSite for Microsoft, Redmond, WA
  • Led the design and development of content for the mobile channel feature of the Pocket PC. Wrote user interface specifications, coordinated development and test efforts, and worked with usability to bring data into the design process.
  • Extended PM responsibilities in version two to include other critical features, including Pocket Internet Explorer and the system file manager. Drove the UI consistency effort for the entire user experience.

  • November 1996 - October 1997
    Web/Graphic Designer
    S+T OnSite for Microsoft, Redmond, WA
  • Designed and developed the Internet Services Business Unit website. Led the design and construction of the user interface, including setting and fulfilling usability and design goals. Included authoring the navigation structure, graphic identity and templates for novice clients.

  • May 1996 - October 1996
    Web/Production Artist
    Creative Assets (now Filter) for DealerNet, Seattle, WA
  • Led the production of 15 websites for automobile dealerships, including navigation, user interfaces and corporate branding.
  • Learned to work on critical projects with minimal supervision.

  • January 1995 - Present
  • Obtain and complete freelance web and print design projects for a variety of clients.

  • June 1991 - December 1994
    Computer Skills Workshop Instructor
    Carnegie Mellon University, Pittsburgh, PA
  • Taught undergraduate computer skills class covering Macintosh & UNIX platforms; responsibilities included class instruction, grading, and curriculum development.
  • Education

    Certificate, Graduate Sequence in User-Centered Design
    University of Washington, Seattle, WA

    MFA Fine Art
    University of Washington, Seattle, WA
  • Plus classes in psychology and graduate level usability research.

  • 1995
    BFA Fine Art
    Carnegie Mellon University, Pittsburgh, PA
  • Concentrations in painting, printmaking, video and computer.
  • Minor in English.
    All content © 1997-2005 Jill P. Stutzman